REFUND
POLICY:
It is very
important to us to have satisfied customers. If you are not satisfied with your
purchase, please follow the procedures below:
1.Merchandise
can only be returned within 14 days of receipt in original condition and
packaging.
2. E-books are
not refundable. All sales are final.
3. Refunds
are issued in the original payment method.
4. We refund
the full amount less shipping charges and a 10% restocking fee.
5.
Orders
cancelled after the order has been processed, but prior to shipping are charged
a 5% service fee.
6. Shipping costs are non-refundable.
7. Please e-mail: customerservice@thehomechef.net
or call 505-4662821 for return approval.
8. Items must be in original
condition and packaging.
9. Signed cookbooks
are non-refundable.
10.Due to the high cost of shipping,
the Round Rock Fire Pit and the Black Dog Grill are non-refundable.
11. Customer pays return postage.
12. Report shipping damages to
shipper.
PRIVACY
POLICY:
The Home Chef is highly
sensitive to the privacy interests of consumers and believes that the protection
of those interests is one of its most significant responsibilities. In
acknowledgment of its obligations, The Home Chef has adopted the following
Privacy Policy applicable to information about consumers that it acquires in the
course of its business:
1. Acquisition of
Information. We do not acquire any more information about consumers than is
required by law or is otherwise necessary to provide a high level of service
efficiently and securely.
2. Our Employees and
Privacy. We train all of our employees about the importance of privacy. We give
access to information about consumers only to those employees who require it to
perform their jobs.
3. Security Measures. We
make access to privacy-sensitive information subject to rigorous procedural and
technological controls, consistent with legal requirements and the demands of
customer service.
4. Disclosure to Third
Parties. We will provide individually identifiable information about consumers
to third parties only if we are compelled to do so by order of a duly empowered
governmental authority, we have the express permission of the consumer, or it is
necessary to process transactions and provide our services.
5. Privacy and Our
Business Partners. When we make our technology or services available to business
partners, we will not share with them any more consumer information than is
necessary, and we will make every reasonable effort to assure, by contract or
otherwise, that they use our technology and services in a manner that is
consistent with this Privacy Policy.
Questions. If you have
questions about this privacy policy, please send e-mail to customerservice@thehomechef.net.
OTHER POLICIES
We
regret that we cannot ship to APO addresses at this time.
